Policies tagged "comments"

jira · ingress

Force Internal Visibility on JSM Comments

Keeps agent-drafted Jira Service Management (JSM) comments off the customer-facing portal by rewriting addCommentToJiraIssue calls to carry a restrictive…

jira force-internal-comments comments jsm service-management ingress soc2 atlassian

servicenow · ingress

Force ServiceNow Comments to Internal Work Notes

Keeps agent-drafted ServiceNow comments off the customer/employee-visible journal by rewriting add comment calls to internal work notes.

servicenow force-internal-comments comments work-notes ingress soc2 finra